Shipping Policy

Effective Date: September 15, 2026

Kryptic Kuties carefully packages each order for its journey to its new home.

Many of our products are unique, fragile, vintage, handmade, or difficult to replace, so we would rather package something excessively than discover that a carrier has attempted an unscheduled exorcism with a conveyor belt.

Order Processing

Most orders are processed within 2–5 business days, unless otherwise stated on the product page.

Processing time is separate from shipping transit time.

Custom, made-to-order, or specially prepared items may require additional time.

Business days do not include weekends or major holidays.

Shipping Rates

Shipping rates are calculated at checkout unless a product or promotion qualifies for free shipping.

Rates may vary based on:

• destination
• product size
• package weight
• shipping method
• carrier
• insurance requirements

Shipping Carriers

Orders may be shipped through carriers such as:

• USPS
• UPS
• FedEx
• other approved shipping services

Carrier availability may vary by destination and package type.

Tracking

When tracking is available, a tracking number will be sent after your order ships.

Tracking information may take time to update after a shipping label is created.

Delivery Estimates

Estimated delivery dates are estimates only.

Once a package has been accepted by the carrier, delivery timing may be affected by:

• weather
• holidays
• transportation delays
• carrier volume
• local delivery conditions
• customs
• events outside our control

Kryptic Kuties LLC cannot guarantee a specific delivery date unless expressly stated.

Shipping Insurance

Because many Kryptic Kuties items are one-of-a-kind, fragile, or difficult to replace, certain shipments may include insurance.

Additional insurance may be added at our discretion.

If a package arrives damaged, retain all packaging and follow the damaged-order process described below.

Damaged Packages

If your order arrives damaged, contact us within 3 days of delivery whenever possible.

Please provide:

• your order number
• clear photographs of the damaged item
• photographs of the shipping box
• photographs of internal packaging
• a photograph of the shipping label

Do not throw away packaging until the shipping claim has been resolved.

Lost Packages

If tracking shows no movement for an extended period or a package appears lost, contact us.

We may need to initiate a carrier investigation before issuing a replacement, refund, or other resolution.

Because many products are one-of-a-kind, an exact replacement may not be available.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. check around your property and delivery area
2. ask household members or neighbors
3. contact the carrier
4. allow up to 24–48 hours for delayed delivery scans
5. contact us if the package remains missing

Kryptic Kuties LLC is not responsible for theft occurring after a carrier has confirmed successful delivery, though we will assist with reasonable carrier inquiries where possible.

Incorrect Shipping Addresses

Customers are responsible for entering a correct and complete shipping address.

If you notice an error before shipment, contact us immediately.

We cannot guarantee that an address can be changed once fulfillment begins.

Orders returned because of:

• incorrect addresses
• incomplete addresses
• refused delivery
• failure to collect a package

may require additional shipping charges before being resent.

International Shipping

International shipping may be available to select countries.

International customers are responsible for any:

• customs duties
• import taxes
• brokerage fees
• tariffs
• local handling fees

These charges are not included in the purchase price unless specifically stated.

Customs delays are outside our control.

Restricted Items and Destinations

Certain products may not be eligible for shipment to particular destinations because of:

• carrier restrictions
• customs requirements
• material restrictions
• local laws

If we are unable to legally or safely ship an item to your location, we may cancel and refund the affected order.

Multiple Packages

Orders containing several items may occasionally ship in separate packages.

If so, you may receive more than one tracking number.

Returned-to-Sender Packages

If a package is returned to us because it was:

• unclaimed
• refused
• incorrectly addressed
• undeliverable

we will contact you.

Additional shipping charges may be required for reshipment.

Contact

For shipping questions, contact:

Kryptic Kuties LLC
Email: kryptickuties@gmail.com

Include your order number whenever possible.