Privacy Policy

Effective Date: September 15, 2026

Kryptic Kuties LLC respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit or make a purchase from our website.

Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect information such as:

• your name
• billing and shipping address
• email address
• phone number
• order and purchase history
• account information
• payment-related information
• device and browser information
• IP address
• website activity
• cookies and similar tracking technologies
• communications you send to us

Payment information is generally processed through Shopify and its payment providers. We do not directly store full credit or debit card numbers.

How We Use Your Information

We may use your information to:

• process and fulfill orders
• provide shipping and delivery updates
• communicate with you about your purchase
• respond to questions or customer service requests
• manage returns or refunds
• improve our website, products, and customer experience
• prevent fraud and protect our business
• comply with legal obligations
• send marketing communications where permitted
• personalize content, offers, or recommendations

Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell products and services to you. Information submitted through our store may be stored and processed by Shopify in accordance with Shopify's own privacy practices.

Shopify and its service providers may process your information in locations outside your state or country.

Payment Processing

Payments may be processed through Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, or other available payment providers.

These companies process your payment information according to their own privacy policies and security standards.

Kryptic Kuties LLC does not receive or store your complete payment-card information.

Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• remember preferences
• keep your shopping cart functioning
• understand website traffic
• measure advertising performance
• personalize content
• improve website performance

You may be able to control cookies through your browser settings or available website privacy controls.

Disabling certain cookies may affect website functionality.

Analytics

We may use Shopify analytics and third-party analytics services to understand how visitors use our website.

These services may collect information such as:

• pages viewed
• time spent on the website
• device type
• browser type
• referral source
• general location
• interactions with website features

Advertising and Marketing

We may use advertising or marketing services provided by platforms such as Meta, Google, TikTok, Pinterest, or similar services.

These providers may use cookies, pixels, or similar technologies to measure advertising effectiveness and display relevant advertising.

Where required by law, we will request consent before using certain advertising technologies.

Email and SMS Marketing

If you subscribe to our email or text-message list, we may send you:

• new product announcements
• special offers
• restock notices
• case-file stories
• promotional messages
• company updates

You may unsubscribe at any time using the unsubscribe link in an email or by following the instructions included in an SMS message.

Transactional communications relating to your orders may still be sent even if you opt out of marketing.

How We Share Information

We may share personal information with service providers that help us operate our business, including:

• Shopify
• payment processors
• shipping carriers
• fulfillment providers
• email and SMS providers
• analytics companies
• advertising platforms
• website service providers
• fraud-prevention services
• professional advisors

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or others.

We do not sell your personal information for money.

Certain advertising or data-sharing practices may be considered a "sale," "sharing," or targeted advertising under some privacy laws. Where applicable, you may have the right to opt out.

Data Retention

We retain personal information for as long as reasonably necessary to:

• provide our services
• maintain business and transaction records
• comply with tax and accounting requirements
• resolve disputes
• prevent fraud
• enforce agreements
• satisfy legal obligations

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• request access to your information
• request correction of inaccurate information
• request deletion of certain information
• request a copy of your data
• object to or restrict certain processing
• withdraw consent
• opt out of targeted advertising or certain data-sharing practices

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and products are not directed toward children under the age required to provide lawful consent in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

Parents or guardians who believe a child has provided personal information should contact us.

Third-Party Links

Our website may contain links to websites operated by third parties.

Kryptic Kuties LLC is not responsible for the privacy practices, content, or security of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

Contact Us

For privacy-related questions or requests, contact:

Kryptic Kuties LLC
Email: [INSERT EMAIL ADDRESS]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]

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Refund & Return Policy

Effective Date: September 15, 2026

We want your Kryptic Kuties order to arrive safely and match the product you purchased.

Because many of our dolls, curiosities, vintage objects, altered pieces, and handcrafted items are unique or one-of-a-kind, our return policy is different from that of a conventional retail store.

Please review this policy before purchasing.

Returns

Unless otherwise stated on a product listing, eligible items may be returned within 14 days of delivery.

To be eligible for a return:

• you must contact us within 14 days of confirmed delivery
• the item must be returned in the same physical condition in which it was received
• all original components, accessories, documentation, tags, and packaging must be included
• the item must not have been altered, damaged, repaired, cleaned, repainted, modified, or otherwise changed after delivery

A return must be approved before it is shipped back.

Unauthorized returns may be refused.

One-of-a-Kind and Handmade Items

Many Kryptic Kuties products are:

• handmade
• vintage
• antique
• altered
• repurposed
• restored
• one-of-a-kind

Natural wear, age, imperfections, discoloration, repairs, fabric wear, cracks, fading, or other characteristics may be part of the item's documented condition.

These characteristics are not considered defects when they were visible in photographs or disclosed in the product description.

Paranormal Claims Are Not Grounds for Return

Reported paranormal activity, lack of paranormal activity, changes in perceived energy, dreams, feelings, sounds, spiritual experiences, or similar subjective experiences are not considered product defects.

Returns will not be approved solely because an item is:

• not haunted enough
• more active than expected
• inactive
• believed to contain a spirit
• believed not to contain a spirit
• producing unusual energy
• no longer producing unusual energy
• creating subjective emotional or spiritual reactions

Please review our Disclaimer & Terms before purchasing any item associated with paranormal claims or reported histories.

Non-Returnable Items

The following items may not be returned unless damaged or incorrect upon arrival:

• customized or personalized products
• made-to-order items
• gift cards
• downloadable products
• digital products
• items marked final sale
• products that have been materially altered after delivery
• hygiene-sensitive items where applicable

Any additional restrictions will be stated clearly on the product page.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us as soon as possible.

Please include:

• your order number
• photographs of the item
• photographs of the shipping box or package
• photographs of any visible damage
• a photograph of the shipping label

Damage claims should be reported within 3 days of delivery whenever possible.

Do not discard packaging until the claim has been resolved.

Return Shipping

Unless the return is due to our error or verified shipping damage, customers are responsible for return-shipping costs.

We strongly recommend using:

• a trackable shipping method
• appropriate insurance
• secure packaging

Kryptic Kuties LLC is not responsible for returned items that are lost or damaged in transit.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return resulted from our error.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Processing times vary by payment provider and financial institution.

Partial Refunds

A partial refund may be issued when an item is returned:

• missing components
• damaged after delivery
• altered from its original condition
• inadequately packaged
• otherwise diminished in value

Order Cancellations

Because many items are unique, orders may begin processing quickly.

Cancellation requests should be submitted as soon as possible.

We cannot guarantee cancellation after an order has entered fulfillment or shipped.

Chargebacks

If there is a problem with your order, please contact us before initiating a payment dispute so we have an opportunity to resolve the issue.

Fraudulent or abusive chargebacks may be contested using order, shipping, communication, and delivery records.

Contact

To request a return or report a problem with an order, contact:

Kryptic Kuties LLC
Email: kryptickuties@gmail.com

Include your name and order number.